Policies

Clinic Address:
603 Argus Rd - Unit #211
Oakville, ON, CA
L6J 6G6

Contact Information:

Note: Please be advised that I am a solo practitioner without administrative staff. Therefore, I may be unavailable to answer live phone calls or return voicemails / texts / emails immediately. Messages will be responded to as promptly as possible.

.......................................................................................................................................................................................................................................................................................................

Scheduling Appointments:

A doctor's referral is not required for massage therapy services; however, some private health insurance companies do require a doctor's referral prior to the commencement of treatment, if you wish to be reimbursed. New clients are strongly advised to contact their healthcare insurance providers BEFORE scheduling their initial appointment to ensure their benefits provide coverage for massage therapy, the amount ($) of coverage and of any pre-requisites for approval

Cancellation & Rescheduling Policy:

I understand that situations arise and you may need cancel or reschedule your appointment. Unanticipated events happen occasionally in everyone’s life: illness, family emergency, transportation problems, work meetings, and weather conditions are common reasons.
Please provide at least 24 hours notice to cancel or change your appointment to avoid a fee.
Rescheduling an appointment - within the next week - with less than 24 hours notice may result in a late rescheduling fee (50% of the amount of your appointment).
Cancellation an appointment with less than 24 hours notice will result in a late cancellation fee (the full amount of your appointment).
Clients may cancel or reschedule an appointment by text or phone (905.466.6763).
Clients may be emailed an invoice (late cancellations) or make payment at the next booking (late rescheduling).
Please note: A receipt will be provided with the service(s) of (1) 'Late Cancellation Fee' or (2) 'Late Reschedule Fee'. Private insurance providers (ie. extended healthcare benefits) may not reimburse/cover clients for this 'service'.

Missed Appointments (No Shows):

In the event that you do not arrive for a scheduled appointment, it will be considered a “no-show”.
Clients will be billed the full amount of the value of their “No Show” appointment. For clients enrolled in packages & programs, the appointment will be deducted from your account.
Payment must be arranged prior to scheduling any future bookings.
Please note: A receipt will be provided with the service(s) of 'Missed Appointment Fee'. Private insurance providers (ie. extended healthcare benefits) may not reimburse/cover clients for this 'service'.

Payment Methods:

Cash
Debit / Credit Card

Billing & Payment:

Payment for service will be collected at the conclusion of your appointment.
Clients pay for services and will be issued a receipt to submit to their (extended health) insurance provider/company for reimbursement. Direct billing to insurance companies is not offered.
Tipping is not required or expected.

Special Notice:

I run a small private clinic and I do NOT accept Motor Vehicle Accident (M.V.A.) & Workplace Safety & Insurance Board (W.S.I.B.) cases. No exceptions.